Frequently Asked Questions

Yes. Kitchen Trade™ is an online-first South African commercial catering equipment retailer operated by Silvercloud Trading (Pty) Ltd. You deal with a real local team and can contact us directly before, during and after your order.

Our team is based in Johannesburg, and we supply customers nationwide across South Africa. Although our business is online-first, we work through established supplier showroom and warehouse facilities across our network.

Yes. Product viewings can be arranged at showroom and warehouse facilities within our supplier network. Johannesburg and Cape Town are our main viewing locations, depending on the brand, product and display availability. Please contact us first so we can confirm the most suitable location and arrange the visit.

Absolutely. Where the relevant unit is on display or available for viewing, we can arrange for you to see it before purchasing. Send us the product or SKU you are interested in and we will confirm where it can be viewed and coordinate the appointment.

Yes. You can speak to our team by phone or online, and we can also arrange an in-person meeting where appropriate. For larger equipment purchases, projects or more technical requirements, we are happy to meet and work through the requirement with you.

Yes. Kitchen Trade is run by a real South African team. You are welcome to contact us before ordering if you want to confirm a product, stock availability, delivery, specifications, warranty information or simply speak to someone before making a purchasing decision.

Prices displayed on our website are shown exclusive of VAT. VAT is calculated and added during checkout and reflected on your order documentation.

Yes, and for higher-value or stock-sensitive equipment we actively encourage it. Use our Request a Quote option and we can confirm the product, current availability, expected lead time and relevant delivery information before you place the order.

Kitchen Trade supports secure online payment options and EFT. The available payment methods are shown during checkout or can be provided on a formal quotation.

Yes. Online payments are processed through established payment providers using secure checkout processes. If you prefer, you may also request a formal quotation and pay by EFT using the banking details supplied on the quotation or invoice.

Yes. Order and invoice documentation is provided for completed purchases, including the applicable VAT information.

No. Our website does not currently display live stock quantities because availability can change across multiple supplier and warehouse locations. We do our best to flag known back-order items and expected stock dates where that information is available.

The best option is to request a quote before ordering. We will confirm current stock availability with the relevant supplier or warehouse and advise you of the expected lead time before you proceed.

Where we know an item is on back order, we aim to show that information on the product page together with an expected stock date or ETA note where available. If you request a quote, we will confirm the latest availability and lead time before you order.

Yes. We source commercial catering equipment through established South African suppliers, distributors and brand owners. Product warranties and after-sales support are provided according to the relevant brand and manufacturer terms.

Send us the brand, model, specification or a description of what you need. We can check our supplier network and, where possible, source the requested product or propose the closest suitable alternative.

Yes. If you are unsure which product is suitable, send us your application, capacity requirement, available space, power supply or other relevant details. We can help narrow down the options and provide product specifications or datasheets where available.

Yes. Kitchen Trade supplies customers throughout South Africa using courier and freight partners suited to the size and type of equipment being delivered.

Delivery time depends on stock availability, the dispatch location, destination and the size of the equipment. If timing is important, request a quote first and we will confirm the current lead time before you order.

Yes, collection can be arranged where applicable once the order is confirmed as ready. The collection location depends on the product and the warehouse supplying it. Please wait for collection confirmation before travelling to collect.

Kitchen Trade currently supplies within South Africa. We do not currently offer export sales, but South African delivery or local collection can be arranged.

Yes. We regularly prepare quotations for commercial customers purchasing multiple units or higher-value equipment. Pricing, availability and delivery can be reviewed against the quantities and products required.

Yes. We can review a list or equipment schedule and identify standard off-the-shelf products that we can supply. Kitchen Trade primarily operates on a supply-only basis, so requirements that include installation or specialist project works should be confirmed with us before quotation.

Yes. Where availability is important, we use the quotation process to confirm the current stock position and expected lead time with the relevant supplier or warehouse before you proceed.

Warranty coverage depends on the brand and product. Where a manufacturer warranty applies, the relevant warranty is supported through the supplier, manufacturer or approved service network. Product-specific warranty information can be confirmed before purchase.

Contact Kitchen Trade with your order details, product information and a description of the fault. We will help route the issue through the relevant supplier, manufacturer or approved service process.

For many of the commercial brands we supply, local spare-parts and service support is available through the relevant supplier or approved service network. Availability varies by brand and model, so contact us if you want this confirmed before purchasing.

Installation is not automatically included with equipment purchases. Certain gas, electrical and heavy-duty products must be installed by appropriately qualified or approved installers. Where needed, we can help point you toward relevant service or installer contacts.